Aculab Cloud Status

All Systems Operational

Europe Operational

Europe Outbound Service Status Operational

Europe PSTN Status, incoming Operational

Europe PSTN Status, outgoing Operational

Europe SMS Status Operational

USA-East Operational

USA-East Outbound Service Status Operational

USA-East PSTN Status, incoming Operational

USA-East PSTN Status, outgoing Operational

USA-East SMS Status Operational

USA-West Operational

USA-West Outbound Service Status Operational

USA-West PSTN Status, incoming Operational

USA-West PSTN Status, outgoing Operational

USA-West SMS Status Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 31, 2026

No incidents reported today.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

All Regions Planned Maintenance Notification August 26th 2026

Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 UTC

Scheduled - The Enghouse team will be performing maintenance on all regions during the following time:

Maintenance Start: Wednesday, August 26th 2026, 8:00 a.m. UTC
Maintenance End: Wednesday, August 26th 2026, 10:00 a.m. UTC

What are we changing?
API servers, SMS servers

How will this impact me?
There will be no impact to customer traffic during this update

Do I need to do anything?
No actions need to be taken

What fixes are being applied to the platform?
Library updates

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/
Aug 13, 10:43 UTC

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.