All Systems Operational

Europe Operational
Europe Outbound Service Status Operational
Europe PSTN Status, incoming Operational
Europe PSTN Status, outgoing Operational
Europe SMS Status Operational
USA-East Operational
USA-East Outbound Service Status Operational
USA-East PSTN Status, incoming Operational
USA-East PSTN Status, outgoing Operational
USA-East SMS Status Operational
USA-West Operational
USA-West Outbound Service Status Operational
USA-West PSTN Status, incoming Operational
USA-West PSTN Status, outgoing Operational
USA-West SMS Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 7, 2026

No incidents reported today.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
USA-West Planned Maintenance Notification February 4th 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 UTC
Scheduled - The Enghouse team will be performing maintenance on the USA-West region during the following time:

Maintenance Start: Wednesday, February 4th 2025, 9:00 a.m. UTC
Maintenance End: Wednesday, February 4th 2025, 11:00 a.m. UTC

What are we changing?
SIP gateway

How will this impact me?
There may be a short interruption to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
Upgrade to a newer version

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/
Jan 21, 10:28 UTC
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

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