All Systems Operational
Europe
Operational
Europe Outbound Service Status
Operational
Europe PSTN Status, incoming
Operational
Europe PSTN Status, outgoing
Operational
Europe SMS Status
Operational
USA-East
Operational
USA-East Outbound Service Status
Operational
USA-East PSTN Status, incoming
Operational
USA-East PSTN Status, outgoing
Operational
USA-East SMS Status
Operational
USA-West
Operational
USA-West Outbound Service Status
Operational
USA-West PSTN Status, incoming
Operational
USA-West PSTN Status, outgoing
Operational
USA-West SMS Status
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US East Planned Maintenance Notification July 22nd 2025 Jul 22, 2025 08:00-09:00 UTC
The Enghouse team will be performing maintenance on the US East region during the following time:
Maintenance Start: Tuesday July 22nd 2025, 08:00 a.m. UTC
Maintenance End: Tuesday July 22nd 2025, 09:00 a.m. UTC
What are we changing?
Aculab Cloud media processing servers
How will this impact me?
There will be no impact to customer traffic during this update
Do I need to do anything?
No actions need to be taken by the customer
What fixes are being applied to the platform?
This will update the web socket protocol to support v2
https://www.aculab.com/cloud/guides/web-sockets/
If you have further questions, please reach out to Enghouse support here:
t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf
Check out our Status Page:
https://status.aculab.com/
Posted on Jul 09, 2025 - 12:55 UTC
Maintenance Start: Tuesday July 22nd 2025, 08:00 a.m. UTC
Maintenance End: Tuesday July 22nd 2025, 09:00 a.m. UTC
What are we changing?
Aculab Cloud media processing servers
How will this impact me?
There will be no impact to customer traffic during this update
Do I need to do anything?
No actions need to be taken by the customer
What fixes are being applied to the platform?
This will update the web socket protocol to support v2
https://www.aculab.com/cloud/guides/web-sockets/
If you have further questions, please reach out to Enghouse support here:
t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf
Check out our Status Page:
https://status.aculab.com/
Posted on Jul 09, 2025 - 12:55 UTC