Aculab Cloud Status

All Systems Operational

Europe Operational

Europe Outbound Service Status Operational

Europe PSTN Status, incoming Operational

Europe PSTN Status, outgoing Operational

Europe SMS Status Operational

USA-East Operational

USA-East Outbound Service Status Operational

USA-East PSTN Status, incoming Operational

USA-East PSTN Status, outgoing Operational

USA-East SMS Status Operational

USA-West Operational

USA-West Outbound Service Status Operational

USA-West PSTN Status, incoming Operational

USA-West PSTN Status, outgoing Operational

USA-West SMS Status Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cloud Console (Europe) Uptime

Fetching

Web Services API (Europe) Uptime

Fetching

Cloud Console (USA-East) Uptime

Fetching

Web Services API (USA-East) Uptime

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Cloud Console (USA-West) Uptime

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Web Services API (USA-West) Uptime

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Past Incidents

Mar 6, 2026

No incidents reported today.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

USA-East Planned Maintenance Notification February 25th 2026

Completed - The scheduled maintenance has been completed.
Feb 25, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 09:00 UTC

Scheduled - The Enghouse team will be performing maintenance on the UAS-East region during the following time:

Maintenance Start: Wednesday, February 25th 2026, 9:00 a.m. UTC
Maintenance End: Wednesday, February 25th 2026, 11:00 a.m. UTC

What are we changing?
SIP gateway

How will this impact me?
There may be a short interruption to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
Upgrade to a newer version

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/
Feb 10, 11:28 UTC

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.