Aculab Cloud Status

All Systems Operational

Europe Operational

Europe Outbound Service Status Operational

Europe PSTN Status, incoming Operational

Europe PSTN Status, outgoing Operational

Europe SMS Status Operational

USA-East Operational

USA-East Outbound Service Status Operational

USA-East PSTN Status, incoming Operational

USA-East PSTN Status, outgoing Operational

USA-East SMS Status Operational

USA-West Operational

USA-West Outbound Service Status Operational

USA-West PSTN Status, incoming Operational

USA-West PSTN Status, outgoing Operational

USA-West SMS Status Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Cloud Console (Europe) Uptime

Fetching

Web Services API (Europe) Uptime

Fetching

Cloud Console (USA-East) Uptime

Fetching

Web Services API (USA-East) Uptime

Fetching

Cloud Console (USA-West) Uptime

Fetching

Web Services API (USA-West) Uptime

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Past Incidents

Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

Planned Maintenance Notification - Wednesday, December 3rd 2025

Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC

Scheduled - The Enghouse team will be performing maintenance during the following time:

Maintenance Start: Wednesday, December 3rd 2025, 9:00 a.m. UTC
Maintenance End: Wednesday, December 3rd 2025, 10:00 a.m. UTC

What are we changing?
API Servers

How will this impact me?
There will be no impact to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
Minor bugfixes and improvements

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/
Nov 18, 12:08 UTC

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.