USA-West Planned Maintenance Notification February 4th 2025

Scheduled Maintenance Report for Aculab Cloud

Completed

The scheduled maintenance has been completed.

Posted Feb 04, 2026 - 11:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 04, 2026 - 09:00 UTC

Scheduled

The Enghouse team will be performing maintenance on the USA-West region during the following time:

Maintenance Start: Wednesday, February 4th 2025, 9:00 a.m. UTC
Maintenance End: Wednesday, February 4th 2025, 11:00 a.m. UTC

What are we changing?
SIP gateway

How will this impact me?
There may be a short interruption to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
Upgrade to a newer version

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/

Posted Jan 21, 2026 - 10:28 UTC

This scheduled maintenance affected: USA-West (USA-West Outbound Service Status, USA-West PSTN Status, incoming, USA-West PSTN Status, outgoing, USA-West SMS Status).