US East Planned Maintenance Notification July 22nd 2025

Scheduled for Jul 22, 08:00 - 09:00 UTC

Scheduled

The Enghouse team will be performing maintenance on the US East region during the following time:

Maintenance Start: Tuesday July 22nd 2025, 08:00 a.m. UTC
Maintenance End: Tuesday July 22nd 2025, 09:00 a.m. UTC

What are we changing?
Aculab Cloud media processing servers

How will this impact me?
There will be no impact to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
This will update the web socket protocol to support v2
https://www.aculab.com/cloud/guides/web-sockets/

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/

Posted Jul 09, 2025 - 12:55 UTC

This scheduled maintenance affects: USA-East (USA-East Outbound Service Status, USA-East PSTN Status, incoming, USA-East PSTN Status, outgoing).