Investigating PSTN issue

Incident Report for Aculab Cloud

Resolved

This incident has been resolved.

Posted Dec 17, 2019 - 12:47 UTC

Update

The gateway server handling the connection to an inbound provider was restarted.
A configuration update was missing and a fix was required to get the connection working again.
No customer traffic was affected.

Posted Dec 17, 2019 - 12:46 UTC

Investigating

Engineers are currently investigating an issue with PSTN affecting our USA-West Cloud.

Posted Dec 16, 2019 - 22:40 UTC

This incident affected: USA-West (USA-West PSTN Status, outgoing).