Planned Maintenance Notification - Wednesday, December 3rd 2025

Scheduled Maintenance Report for Aculab Cloud

Completed

The scheduled maintenance has been completed.

Posted Dec 03, 2025 - 10:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 03, 2025 - 09:00 UTC

Scheduled

The Enghouse team will be performing maintenance during the following time:

Maintenance Start: Wednesday, December 3rd 2025, 9:00 a.m. UTC
Maintenance End: Wednesday, December 3rd 2025, 10:00 a.m. UTC

What are we changing?
API Servers

How will this impact me?
There will be no impact to customer traffic during this update

Do I need to do anything?
No actions need to be taken by the customer

What fixes are being applied to the platform?
Minor bugfixes and improvements

If you have further questions, please reach out to Enghouse support here:

t: +44 (0)20 3357 3001
e: Aculab.support@enghouse.com
w: www.enghouseinteractive.co.uk
Customer Care Guide: https://docs.enghouseinteractive.com/support-quick-reference-guide/Enghouse_Support_QuickRefGuide.pdf

Check out our Status Page:
https://status.aculab.com/

Posted Nov 18, 2025 - 12:08 UTC

This scheduled maintenance affected: Europe (Europe Outbound Service Status, Europe PSTN Status, incoming, Europe PSTN Status, outgoing, Europe SMS Status), USA-West (USA-West Outbound Service Status, USA-West PSTN Status, incoming, USA-West PSTN Status, outgoing, USA-West SMS Status), and USA-East (USA-East Outbound Service Status, USA-East PSTN Status, incoming, USA-East PSTN Status, outgoing, USA-East SMS Status).